Frequently Asked Questions
Answers about services, dissertation support, proposal review, journal article review, book chapter review, pricing, admin-reviewed quotes, NayaPay payment, certificates, verification, confidentiality, revisions, refunds, and academic service boundaries.
What services does MENTISCRIBE by MENTISERA provide?
MENTISCRIBE by MENTISERA provides dissertation review, thesis formatting, research proposal support, academic editing, journal article review, book chapter review, citation formatting, revision support, publication-readiness review, research tools, templates, and certificate verification.
Can you review my research proposal?
Yes. Proposal support can cover topic refinement, problem statement, objectives, research questions, scope, literature direction, methodology, theory, citations, and formatting.
Do you support journal articles and book chapters?
Yes. MENTISCRIBE by MENTISERA supports manuscript editing, journal formatting, reviewer response, cover letter review, publication-readiness checks, and academic book chapter review.
Is the pricing calculator final?
No. The calculator provides an estimate. Final quotations are confirmed after admin review of your files, instructions, academic level, deadline, and service complexity.
How do NayaPay payments work?
After admin approval, clients receive payment instructions or a supported NayaPay payment flow. Work begins after payment verification according to order terms.
Are certificates available?
Selected completed services may include a QR-verifiable certificate with Certificate ID, service type, issue date, status, and official verification URL.
How do I verify a certificate?
Use the certificate verification page or scan the QR code printed on the certificate to confirm whether it was officially issued by MENTISCRIBE by MENTISERA.
Are my files confidential?
Client documents, supervisor comments, reviewer comments, research data, and private academic materials are handled through secure platform workflows and are not publicly displayed.
Can I request revisions?
Yes. Revisions are handled according to the revision policy, approved order scope, delivery status, and applicable revision window.
Are refunds available?
Refunds are reviewed according to payment status, service progress, quality review, and the refund policy.
What service boundaries apply?
MENTISCRIBE by MENTISERA does not provide fabricated references, false data, impersonation, guaranteed grades, guaranteed publication acceptance, Turnitin bypass, AI detector bypass, or dishonest academic submission.