MENTISCRIBE by MENTISERA Policy
Confidentiality Policy
How MENTISCRIBE by MENTISERA protects confidential academic materials, drafts, data, supervisor comments, messages, and records.
MENTISCRIBE by MENTISERA understands that academic documents, research ideas, dissertation drafts, unpublished manuscripts, data, and supervisor comments are sensitive. We treat client materials as confidential.
1. Confidential Materials
- Dissertation drafts and thesis chapters
- Research proposals
- Journal manuscripts and book chapters
- Supervisor and reviewer comments
- Research data and interview guides
- Personal academic information
- University templates
- Client messages
- Payment and invoice records
2. Access Control
Client files are accessible only to authorized admin, assigned experts/editors, quality reviewers, and technical support where necessary. Experts and editors may be required to accept confidentiality obligations before accessing files.
3. No Public Sharing
MENTISCRIBE by MENTISERA will not publicly share, publish, sell, or distribute client documents without permission. Samples may be used only if fully anonymized and approved.
4. Client Responsibility
Clients should remove highly sensitive personal information from files unless necessary for the service.
5. Breach Reporting
If MENTISCRIBE by MENTISERA becomes aware of unauthorized access, reasonable steps will be taken to investigate and respond.