MENTISCRIBE by MENTISERA Policy
Privacy Policy
How MENTISCRIBE by MENTISERA collects, uses, stores, shares, and protects platform, account, order, document, and payment information.
MENTISCRIBE by MENTISERA respects the privacy of clients, experts, editors, visitors, and platform users. This Privacy Policy explains how we collect, use, store, and protect information.
1. Information We Collect
- Name, email address, phone number, and WhatsApp number
- Billing details and payment status
- Order details and uploaded documents
- Academic instructions
- Messages with support or admin
- Login and account activity
- Device and browser information
2. How We Use Information
- Create and manage accounts
- Process orders and generate quotations
- Assign experts and deliver services
- Process payments and generate invoices
- Provide support and notifications
- Improve platform quality
- Maintain security and audit logs
3. Document Privacy
Uploaded documents are used only for order review, service delivery, quality control, and internal recordkeeping. Access is restricted to authorized team members.
4. Payment Information
MENTISCRIBE by MENTISERA may use third-party payment providers such as NayaPay. Payment details are processed according to the provider's security and privacy standards. Sensitive payment credentials are not stored unless required and securely supported by the payment provider.
5. Data Sharing
We do not sell client data. Information may be shared only with assigned experts/editors, quality reviewers, payment processors, technical service providers, and legal or regulatory authorities where required.
6. Data Security
- Role-based access
- Secure login
- Restricted file access
- Audit logs
- Encrypted storage where applicable
- Secure file transfer
- Limited internal access
7. User Rights
- Request access to personal data
- Correct inaccurate data
- Request deletion where legally and operationally possible
- Request account closure
- Ask for clarification about data use
8. Policy Updates
This Privacy Policy may be updated from time to time. Continued platform use means acceptance of the updated policy.